Delivery And Refund Policy
Customer’s security and safety is our major priority and So, we do our best to make sure that all our customers do not get into any form of problem after ordering from us.
We understand that Marijuana is not entirely legal in many countries, hence we always do 100% discreet packaging, to ensure that your orders arrive at your destination without any problem…
-Firstly, NO SIGNATURE is required for ANY delivery. Customer Security is very important.-We do offer interstate and worldwide shipping which is very Discreet, Secure and Safe and We give our customers 100% guarantee that your order will make it through customs of your country without any problems.-Double Vacuum Seal and Stealth Package on all orders so it can’t be scent detected by canine (dogs) or electronic sniffers,-If your shipment does not arrive we can provide you with proof of shipment and you are compensated and we will give refunds.-Stuff is professionally wrapped into an oily plastic, no smell, no x-ray penetration and cannot be detected even with the ION scanner.
Then packaged into a PlayStation or X-box carton so buyer receives stuff as though receiving a newly ordered game.-We do also send customized packages (diplomatic sealed ) which evade all custom checks. To avoid crushing, bud will come in small packages. Many concentrates such as hash and amber glass can be mailed via a flat envelope. This Envelope will be shipped via priority mail.
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment, or with your consent, we will source the product and ship it as soon as it becomes available. Please remember to forward your “receipt” with the order number and the secret answer to the email money transfer so we accept the transfer and ship the product out as soon as possible.
Items offered on our website are only available for delivery and to adults over the age of 18. We ship all packages through UPS,USPS,DHL,FEDEX prepaid delivery service. All orders are vacuum sealed and discreetly packaged.
Average delivery times to most locations are between 1-3 business days, for remote locations 3-5 days depending. So, after product is ship out, the tracking number will be email to the customer. However, the tracking number can be entered on UPS, USPS, DHL, FedEx website and will give information on where the package is and when the estimated delivery time will be. Delivery times are estimates and commence from the date of shipping, rather than the date of order.
Delivery times are to be use as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within two business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on Sunday. Date of delivery may vary due to shipping practices, delivery location, method of delivery, and the items ordered. Products can be also be deliver in separate shipments.
We ship all our products in airtight, smell-proof, vacuum-sealed bags.
Your order will arrive in a discreet, unmarked UPS, USPS, DHL, FedEx package.
Your real address and name must be on the package to ensure proper delivery.
Shipping to major centers 1-3 days, and rural locations 3-5 days. *Times may vary depending on UPS, USPS, DHL, FedEx Post
Damaged or Lost Items in Transport:
If there is any damage to the packaging on delivery, contact us immediately by mail or by phone If the contents of your package is damage we will ship you a new product free of charge, or reimburse you the cost of the product. Furthermore, Photographic evidence will be require to confirm the damages to the product.
Your complete satisfaction is our ultimate goal. If you are not satisfied with any item(s), you may return the unused portion within 10 days of purchase for a FULL CREDIT REFUND. We’ll also provide free return shipping if your return is the result of our error.
Once your return is received and inspected by our staff (usually within 24 hours of receipt), we will process your refund.
Disposable Vape Pen Policy
Due to the consumable nature and limited life expectancy of disposable vape pens, we offer a dead on arrival (DOA) warranty, if they do not work out of the box we will replace them free of charge. You must report this within 48 hours of receiving your item. You will be asked to return all defective units with their original packaging and all initially included components to process your claim.